Guarantee | Policies | Terms

Our Guarantee

Thank you for your order! All of our products are custom made-to-order. They are made for you when you order and may be personalized for you. If your product is damaged or has a quality issue, please let us know within 14 days of delivery and you will be able to send it back for an exchange, credit or full refund. We will always do our best to satisfy our customers.

If you changed your mind, it is the wrong size, etc, unfortunately we will not provide you a full refund for that reason. Instead, we can offer a partial refund, which will be the price you paid minus a 75% restocking fee. Customer MUST notify Virginia Outpost, LLC via email or phone call within 14 days from the date the item was delivered to the customer by the delivery agent. Refunds will be sent to customers within 7 days of Virginia Outpost, LLC receipt of the merchandise being returned. Please use tracking numbers for returns so you have a method of verification with the delivery agent if the item is not returned to Virginia Outpost, LLC in a timely manner. The customer is responsible for all shipping costs to return the product.

Refunds will only be in the manner in which the purchase was made, i.e, credit card purchase will be refunded on the same credit card. Virginia Outpost, LLC does not accept cash so refunds will not be made in cash.

All of our bath thyme products are made fresh and are not made with preservatives. Therefore, the shelf life of some of our products is 6-9 months, rather than a year or more, like those that have harmful chemicals and preservatives in them. We anticipate that since you are purchasing our products that you intend to use them. Please do not let your product sit for a year and then expect it to still be as fresh as the day your bought it.

Return/Refund Policy

Damage:

We package our products very carefully, but shipping can sometimes cause damage. If you receive a package that has been damaged in transit, please notify us within 24 hours and save all of your shipping materials. The postal carrier will need it for inspection purposes and damage assessment. Any damaged products will be replaced.

Quality:

If you receive your products and are unsatisfied with the quality (apparel printing misalignment issues, color issues, Bath Thyme cream consistency issues, etc), call us immediately or no later than 14 days to discuss the issue. If we deem it is an issue with the product quality, we will provide a return confirmation number and then you can ship the products back to us for a refund. We are not able to refund shipping charges.

Just Because/Wrong Size:

Unfortunately, due to the specialized printing for many of our apparel and other products and the sanitary cleanliness of our Bath Thyme products, we will not be able to offer a full refund just because you changed your mind. Our apparel and accessories manufacturer requires a damage or quality issue for us to receive a refund and once our Bath Thyme product is sent to our customer it cannot be resold to another customer and must be destroyed if returned. Due to the made-to-order nature of our apparel and accessories we cannot give full refunds if the reason for refund/exchange is wrong size ordered. We recommend customers refer to the size guide on applicable products prior to purchase. If the customer would like to return an item for any of these reasons, Virginia Outpost, LLC will offer a partial refund. This refund will be the cost (item/taxes/shipping) of the item minus a 75% restocking fee.

Disclaimer

Virginia Outpost, LLC products and all their supplier provided product descriptions have not been evaluated by the FDA and are not intended to diagnose, prevent, or treat any disease. It should be known that when a product of ours or one of our suppliers is purchased, it is the consumer’s responsibility to be educated in the uses and medicinal properties of the herbs. It is recommended that you consult with a qualified herbalist, aromatherapist or health care provider when in doubt.

Privacy Policy

This privacy policy explains what personal information is collected through our various online channels, how that information is used, to whom it’s disclosed, and how it’s safeguarded. This policy applies only to personal information collected through the online channel where this policy is displayed or linked by us, such as the Web site or Site (www.virginiaoutpost.com); our mobile websites, and Virginia Outpost, LLC pages on social media sites, (“VAO social media page”). By “personal information” we mean your identifying information (like name, home address, and email address), and possibly descriptive information (like tastes and preferences) if coupled with your identifying information (“personally identifying information”). We may refer to Virginia Outpost as “VAO,” “we,” “us,” or “our” throughout this privacy policy.

Terms and Conditions (Privacy, Cookies, etc)

WHAT PERSONAL INFORMATION IS COLLECTED AT OUR WEB SITE OR ONLINE CHANNEL WHERE THIS POLICY IS DISPLAYED OR LINKED AND HOW IS IT USED?

  1. Information Collected Directly from You and Others through this Site or online channel

We collect personal information directly from you to do all the things typically associated with electronic and mobile commerce Web sites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, and sizing information.

This information is collected at various places: for instance, when you check out with your online order; subscribe to mailers, email offers, and mobile messaging offers; participate in surveys, contests, or sweepstakes; or interact with special-event or program offers.

We collect information about you and, if you provide it, we collect information about those you know. For example, we collect your gift recipient’s contact information to process your gift orders.

On our VAO social media pages we may collect information about you and, if you allow, about your friends on the social media site, through (1) an application or form accessed through a VAO social media page which links to this privacy policy, and (2) through the VAO shopping page located on certain VAO social media pages.

We use this collected information to do things like:

  • Process your online orders.
  • Open an online account at your request.
  • Personalize your online experience with content and offers that are tailored to your interests.
  • Provide Customer Care, whether it’s responding to a request or following up on an order.
  • Include you in surveys and contests.
  • Facilitate networks of online social activity centered on our products and services.
  • Manage and develop Virginia Outpost’ business and operations.
  • Enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment.
  • Market our products and services (for instance, we may add you to our email or mailing list when you make an online purchase).

In addition, your reviews are available on the Website and may be available on other VAO online channels where this policy is displayed or linked. These features enable you to post your content, such as comments, product reviews, images, audio and similar content. If your content complies with our rules and terms of use, any portion of it may be published on our Web site(s), emails, online marketing, mobile sites, VAO social media pages, mailers, and other media. This published content could identify details concerning you.

  1. Information We Observe or Collect through Technology
  2. Navigational and Location Information
    When you visit this Web site or an online channel where this policy is linked, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information is largely anonymous in the sense that it doesn’t contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it. When collecting the IP address, we may also be able to determine location information such as city, state, country, a designated marketing area and the ISP being used. We will also collect the type of mobile device you are using when connecting to our mobile website so we can provide the mobile website version best suited for your device.
  3. Cookies and Clear gifs
    To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that’s stored by your Web browser on your computer or device. It’s used to do things like see how you navigate our Web site, and remember you and your online purchases when you return. This helps us improve our site, provide better Customer Care, tailor your online experience, and tailor offers to you based on your unique tastes, location and/or purchase history.

We also use clear-gifs (also known as a Web beacon, pixel tags or Web bug) on our Web site, mobile site, microsites, and VAO social media pages and in our emails. A clear gif is a nearly invisible pixel-sized graphic image on a Web page, Web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time our Web site or email in question is viewed. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.

Overall, these technologies may be used to help us see which of our interactive experiences online users like most: for example, by keeping track of the number of times a video, widget or other media is accessed or embedded on social networking sites; and on which social networking sites it is embedded, based on inquiries that are sent to our Web site. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests.

Cookies and clear gifs also allow us to associate your online navigational or transactional information with any personal information you provide or we otherwise collect (such as name, address, phone number, email address, and IP address). We’ll associate this information to deliver products and services to you; to improve our business; to transact business; and to market our products and services to you on this and other Web sites and through a variety of media like email, mobile advertising, and direct mail. As an example, we may use cookies to keep track of what you put into your shopping bag. That can help us contact you if your online session is disrupted in mid-purchase, resulting in an abandoned cart. We can also use this technology to determine whether you’d be interested in participating in special events, given your preferences. The end-result is a more personalized experience that’s tailored to your needs and tastes.

  1. Information Others Observe or Collect through Technology

We evaluate and select third-party service providers to help us analyze our visitors’ site and purchase preferences. For example, we use analytics companies to better understand our customers’ use of our Web sites, mobile sites, microsites, VAO social media pages and Web capabilities like embeddable widgets. We also use third parties so that we can evaluate and understand customers’ purchases in order to provide tailored offers and information, based on unique preferences. This information also allows us to improve our sites, social media pages and Web capabilities..

HOW IS TECHNOLOGY USED TO SERVE OUR ADVERTISEMENTS ON OTHER WEB SITES AND WHAT CHOICES DO YOU HAVE?

We contract with third-party advertising companies to deliver tailored online display and banner advertising to you on other Web sites. To serve this advertising, these third party companies place, use, or rely on technology, such as cookies and clear gifs, as customers interact with us through our Web sites and interact with other Web sites. Once this information is gathered, it helps us select tailored ads for placement on these other Web sites, based upon a customer’s shopping history and experience with us. These companies also provide information to us, which we, in turn, use to gauge how effective our ads are.

HOW MAY YOU INTERACT WITH THIRD-PARTY WEB SITES AND CONTENT?

We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We don’t endorse, or generally have any affiliation with, these third parties. And we don’t control and aren’t responsible for their Web practices. Whether their content appears within our Web environment (like a map frame), or you leave our Web site for another site to view it, the terms, conditions, and privacy policies of those third-party sites govern your online experience (unless we have also linked our privacy policy and/or terms and conditions to some portion of the third-party site). Please view their terms of service and privacy policies if you have any question about their practices.

Here’s a partial list of the sites or content of these third parties:

  1. Interactive Maps

We may facilitate easy access to the online maps of content providers like Google, Microsoft, and Yahoo! There you can get quick location, driving, and contact information for our stores.

  1. Sweepstakes, Contests, and Survey Sites

We may rely on the expertise of third-party service providers to run sweepstakes, contests, and surveys. Navigation to these sites may be seamless so that it appears you’re still in our Web site environment. In these cases, the third-party’s privacy policy may apply to any personal information you provide in connection with the event. So please take note of who’s running the event in question and the terms, conditions, and policies that apply.

  1. Social Networking or Other User-Generated-Content Sites, and Other Websites

We may at times facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even “single-sign on” to these sites. The privacy policies of these third parties apply to the information collected by the third parties at these sites.

Our privacy policy, too, will apply at these sites if we display our content and feature our privacy policy there–but only to the extent that you directly provide us with your personal information, or we collect or observe this information through. In these cases, we may display or link our privacy policy and terms and conditions. For example, you may find a third-party social media site (e.g., Facebook) where you can interact with us through a frame, e.g., you may virtually enter the frame to buy VAO products. In this example, our displayed or linked privacy policy would apply to activities within that frame; however, the third-party’s privacy policy would apply otherwise. Check all applicable policies when visiting such sites.

Note too, the social media sites where Virginia Outpost has a VAO social media page may provide aggregate information and analysis to us about visitors’ use of these social media pages. The analysis that is provided allows us to better understand and analyze our user growth, general demographic information about the users of our social media pages and interaction with content on our social media pages.

  1. Third-Party Rewards or Membership Programs

We may interact with certain unrelated companies that offer their customers memberships to participate in programs, which may include rewards for purchases from us. If you become a member of one of these programs or purchase something from us at this Web site through such a program, we may provide the company administering the membership program enough information about you or your purchase (like contact information, transaction date, transaction amount, and order number) to enable it to honor your membership.

We are not responsible for the privacy practices of the companies sponsoring these membership programs. Their terms, conditions, and policies apply to any information that’s provided to them to further their programs.

WHAT INFORMATION DO WE SHARE WITH THIRD PARTIES (OR WHAT INFORMATION MAY THEY ACCESS BECAUSE OF THE SERVICES THEY PROVIDE TO US)?

  1. Manufacturers and Distributors

We use an external manufacturer for our apparel products They make the product and distribute it to the customer. They need the customer order information to make and send the product.

  1. Law Enforcement and Emergency Response

We may disclose specific information about our Web-site visitors if we have a good-faith belief that it’s necessary or authorized under the law to protect our customers, the public, or our business.

  1. Sale or Merger

In the event we sell or transfer all or a portion of our business assets, consumer information may be one of the business assets that are transferred as part of the transaction.

WHAT CHOICES DO YOU HAVE OVER HOW YOUR INFORMATION IS USED?

  1. Email

If at any time you’d like to stop future delivery of our email offers, simply follow the removal instructions located at the bottom of each message This will stop future email offers from us, but won’t stop operational or transactional messages such as email confirmations of your online orders, or customer service communications. You may also call us at 1-540-460-7143 or email us at contact-us@virginiaoutpost.com.

  1. Mobile Messaging

If you’ve signed up for recurring mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the applicable opt-out instructions, which are usually included in the mobile message itself. You may also call us at 1-540-460-7143 or email us at contact-us@virginiaoutpost.com.

  1. Cookies, Clear Gifs, and Online Network Advertising

You may always choose to block cookies or even clear cookies from your computer. Simply follow your browser’s instructions on how to block and clear cookies. Note that blocking cookies may not block the “first-party” cookies that are placed on your computer when you visit this site. By first-party cookies, we mean those cookies (whether placed by us or a contractor) that help us see how visitors use our site. Otherwise clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many Web sites rely on their cookies to provide you with services or features that you have requested or expect.

DOES OUR POLICY DIFFER FOR VISITORS FROM OUTSIDE THE U.S.?

All our online channels are based in the U.S. This privacy policy governs the information collected at this site or the online channel where the policy is displayed or linked, irrespective of where you’re located when you access it, browse it, interact with it, and make purchases through it (including those that are shipped to addresses outside the U.S.). This means your personal information may be stored outside of the province, state, and/or country in which you reside, and processed by us, an affiliate or a third-party service provider as described in this privacy policy. Moreover, U.S. governmental bodies that have jurisdiction (e.g., the courts and law enforcement agencies) may be entitled to access your personal information.

HOW MAY YOU ACCESS AND UPDATE YOUR PERSONAL INFORMATION?

We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information by logging onto your account or by calling us at 1-540-460-7143 or email at contact-us@virginiaoutpost.com.

HOW DO WE ADDRESS CHILDREN’S PRIVACY?

We do not knowingly collect or maintain information provided by children under the age of 13.

HOW DO WE SECURE YOUR INFORMATION ON OUR SITE?

This Web site has the following types of security measures: limited access data-centers, firewall technology, and (for our e-Commerce sites through which you may place orders) secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that’s transmitted over the Internet.

While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

WHOM DO YOU CONTACT WITH QUESTIONS OR CONCERNS?

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us.

WHO IS RESPONSIBLE FOR ADMINISTERING THIS POLICY?

The owners of Virginia Outpost, LLC is responsible for administering this policy. You may contact them at phone: 1-540-460-7143 or email us at contact-us@virginiaoutpost.com. Our address is 120 Serenity Drive, Glasgow, VA 24555-2388.

WHEN WAS THIS POLICY LAST UPDATED?

This privacy policy is effective May 18, 2018.

International Customers

Limited Product Availability: At this time Virginia Outpost is unable to ship bath and body products to customers outside of the United States, it’s territories, and APO/FPO addresses. This only concerns bath and body products. We apologize for this inconvenience to our international customers. All our apparel and other merchandise CAN be shipped internationally.

Value Added Tax inside and outside the European Union: All non European Union (EU) customers will not be charged VAT or taxes at checkout. Due to the numerous international tax, customs/duty, and other import rates, we have determined that it is up to the customer to pay all fees and rates for taxes and duties when their package arrives at it’s destination. Each customer should be familiar with their own VAT/GST or other sales tax rates and process. The in-country carrier will assess those fees for you at the time of delivery. No refunds will be provided for customers who do not receive their packages because they refuse to pay taxes and customs duty to their respective countries.

All EU Customers will be charged a flat 21% VAT rate at checkout for all apparel and merchandise produced in and shipped from our Latvian production facility.

We list our ingredients with our bath and body products and have done our due diligence to ensure our products are safe for shipping. Please contact your customs agents if you have any concerns about whether or not our products are eligible to come into your country. Based on much information we have read concerning customs and excise taxes, we can state that our bath and body products should never have an excise tax levied since they are not alcohol, tobacco or perfumes/fragrances. Our products are scented, but they are not fragrances.

All international customers, PLEASE be ready to pay an additional fee for your package once it arrives above the shipping fees already paid to us through our store. The fees will be a percentage cost based on the cost of the goods and the shipping costs.

While “Gifts” are usually not taxed or are taxed at a reduced tax/duty rate, we will never state that your purchase is a gift since it is coming from a business to you. In order for it to be considered a gift, it would be mailed by you to your gift recipient. Even if we were to drop ship it directly to your gift recipient, it would still be a gift from you and not Virginia Outpost.